Privacy and Cookies

Here at Generation Pets we are committed to protecting the privacy of all of our customers. Any personal information that you provide to us as part of your order or when signing up to our newsletter or other promotion is stored securely. We do not disclose any of your personal information to any third parties other than our couriers who require your delivery details.

If you have purchased any of our products or signed up for our newsletter then we may occasionally contact you by email to keep you up to date of new products, special offers, loyalty vouchers or competitions. If you would prefer not to receive these emails then you can unsubscribe at any time by following the link marked UNSUBSCRIBE at the bottom of any email you get from us or by contacting us via the Contact Us Page or by calling us on 01594 530110

We  accept payment via a Pal Pal and we do not store any of our customer’s financial information. Pay Pal is an internationally recognised secure payment gateway and we have chosen this so that our customers can be confident that their financial data is protected whenever they purchase from our website. 

You do not need to have a pay pal account to purchase from us.  At the checkout you can pay with your usual credit or debit card by selecting to pay as a ” paypal guest”.

We use “cookies” to track patterns of behaviour of visitors to our site. You can set your browser to prevent this happening.  Please see below for more information.

If you have any questions about our privacy policy please contact us on 01594 530110

 

Cookie information

In order to comply with new rules, we use a system of classifying the different types of cookies which we use on our website, or which may be dropped by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don’t want to have them on your device. 

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

Persistent cookies – these cookies remain on a user’s device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.

Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.

You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.

Cookies used on the Website

A list of all the cookies used on this website by category is set out below.

Strictly necessary cookies

These cookies enable services you have specifically asked for. For those types of cookies that are strictly necessary, no consent is required.

These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies, services you have asked for (like shopping baskets or e-billing) cannot be provided.

Performance cookies

These cookies collect anonymous information on the pages visited. By using our website, you agree that we can place these types of cookies on your device.

These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the website works.

Functionality cookies

These cookies remember choices you make to improve your experience. By using our website, you agree that we can place these types of cookies on your device.

These cookies allow our website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Targeting or advertising cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

Behavioural advertising and online privacy

A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the IAB’s self-regulatory scheme to allow you greater control of the advertising you see.

Using browser settings to manage cookies

The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of the Website’s essential features, we recommend you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in. If you leave cookies turned on, remember to sign off when you finish using a shared computer.

Disclosing your information

We will never disclose your information to any third parties  except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to us (e.g couriers),  or any successors in title to our business.

Other websites

Our website may contain links to other sites which are outside our control and not covered by this policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.

Changes to our policy

We reserve the right to change the policy at any time.

Contacting us

If you have any queries, please contact us by email via the Contact Us Page.